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NAPM-Florida’s
First Coast, Inc., the Jacksonville chapter of National Association
of Purchasing Managers.
Transcript of February Meeting
Thank you that introduction.
Take the rest of the week off, and
don’t show up again until Monday afternoon!!
Are you serious?
O.K. I confess, you won’t be able to
take off this week, there’s too much to do in the short
run. Your business or career could collapse.
Taking off ‘til Monday won’t work
in the short run; but longer range, it is possible.
“And how?” they said, in response.
Become an 80-20 thinker
So for now, let’s set the days off out there as a reward
for doing what I will suggest.
I’ll base my comments on the work of
4 of the clearest thinkers in the 20th Century, Wilfredo Pareto,
Joseph Juran, Stephen Covey and Michael Gerber. I may add
a few as I go.
Is that about right for what you thought you
would hear today?
I’ve got just a few 20th Century Thinker
Thoughts to set the tone for the rest of the talk.
“If you keep on doing what you’ve
always done, you’ll keep on getting what you’ve
always got.” (Anonymous)
And,
“It’s what you learn after you know everything,
that counts.” (John Wooten)
And,
“Don’t get it right, just get it going!”
(Joe Schroeder)
With those comments as background:
You are going to be offered the chance to
move away from the level of results you are currently experiencing,
no matter the quality of the results, and toward better, faster.
To become an 80-20 thinker, use the ideas
of Pareto, Juran, and Covey to observe you own activities.
For those who may not have heard of the concept of 80-20 or
as Juran phrased it, the “Pareto Principle,” may
I give it to you by example?
80- 20 examples: 80% of profit comes from
20% of customers;
80% of personnel headaches come from 20% of employees:
20% of your activities are responsible for 80% of your productive
output.
80% of your leisure time enjoyment comes from 20% of leisure
time activity
In their major writings, each made a contribution, Wilfredo
Pareto, an Italian Economist and writer, noted that 80% of
the wealth in Venice was in the hands of 20% of the people.
He found that to be true elsewhere in Europe.
Dr. Joseph Juran was a contemporary of Dr. W. Edwards Deming.
Deming is usually regarded as the source of the Japanese Miracle
of the late 60’s and 70’s. Juran generalized from
Pareto’s observations and gave Pareto the credit for
discovering not only an economic principle, but also a principle
of nature.
Dr. Stephen Covey expanded the concept by engaging his readers
of The 7 Habits of Highly Effective People in a classification
exercise within a two axis matrix. The matrix creates four
cells bounded by the two axes. The Axes are, important and
not-so important, urgent and not so urgent.
Much of their work can be summarized in a
few sentences that are relevant to our focus today.
Work on your most productive, most highly
leveraged activities and leave to others those that are necessary
but not so leveraged.
Train others or buy their expertise to accomplish
the supporting infrastructure for your business or career.
May I say, “Outsource?”
Michael Gerber has produced the books in the
E-myth series His literary series strongly advocates for delegation
and investor thinking for business owners and would-be E-Myth
Managers. There is 80-20 thinking in his work, too.
There is much more to be said. This whole arena has immense
potential for making executives so much more productive. Taken
to a reasonable level, one could make the case for the executive
who accomplishes more in 20 hours a week than that person
had contributed in the usual 50 to 70 hours that many executive
put in a typical week
So where to we go from here?
Which activities do I drop and where do I
concentrate?
Sorry. From this vantage point I can’t
be specific about what activities. I can give you some guidance
about that.
By the way, the text of my remarks will be
posted on my website later today. Find it and other useful
items at www.jjmcoach.com.
I recommend that you begin by being more self-observant,
more aware of interruptions and more intolerant of them. Further,
notice in what part of your day you tend to be able to stay
with a task with high levels of concentration and energy.
Those are 20% periods.
There are two branches to becoming an 80-20
thinker.
FIRST IS STRATEGIC; SECOND TACTICAL.
Strategic
Ask what am I trying to create here?
Then ask “Where do I want this job/ organization to
be in, say, 3 years?”
To use the now famous analogy used by Jim
Collins in his book, Good to Great, “Do you have the
right people in the right seats on your bus?”
You must decide to replace or re-create the
passengers.
Be absolutely certain that all the people
in your unit know just where you are driving and that that
is where they also have signed up to go there with you.
Frequent meetings of the group to check signals:
Occasional one-to-one meetings with each member of your team
to re-align where needed and to get feedback to the now famous
NYC Mayor Koch’s question, “How am I doing?”
Examine your job for your highest leverage
activities. Which among the range of your activities are you
uniquely qualified to do and of those which do you enjoy most?
Examine them to be sure you have included
actions that produce sought –after results.
Now look at the bottom end of a long list
of your activities. Start giving them away in cohesive groups-structurally
complete responsibilities.
Can’t do that? Well there are many reasons
why that won’t work right away.
That’s the strategic part. If you can’t
outsource it directly, you must train internally.
May I see a show of hands? Who believes that
everyone below you in your part of the organization is fully
engaged for at least 6 hours of 8?
This is the beginning of the Delegation Cycle.
There is much more on Delegation on my site.
Tactical
I’ll begin here by relating a story
that many of you may well have heard before.
Shortly after the beginning of the 20th century,
Charles Schwab, not the stock broker guy, but the president
of U.S. Steel, took some advice from a management consultant
named Ivy Lee. Years later, Schwab said it was the best advice
he had ever received. A busy man, Schwab was frustrated with
his own lack of progress and turned to Lee for advice. Lee
gave him the advice I will give to you at this point. Create
this habit: Each evening, before you leave your office, identify
the six most important tasks ahead of you. Prioritize them.
At the start of your next day, begin to work on the most important
task and work it to completion or impasse. Make an appointment
with yourself for when you will engage that task again. Move
to the second task. You will be comforted by the knowledge
that you are always working on the most important activity.
To support your Strategic effort,
I suggest that part of the daily planning
should include a piece of your time devoted to getting your
organization the same page in the hymnal
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